Share your experience!
actually i dont know. but all what i ask them to do was (fix the volume down & safe mode)
It is best that they repair your phone.
take the back off and press the yellow button
I had the same problem... Did it happen after you use the phone inside water?
Because I had that problem and then I waited a bit a used an hair dryer (without being hot) for a couple of minutes and it started working, I might be some moisture trapped within the button...
The solution for me was to take the phone out of flight mode before restarting with <Volume UP + Power>.
Othervise it just restarted into safe mode again.
I now have the same problem. Followed all these instructions, but to no avail.
Worse still, the camera just loads for now reason (and nobody touches the button on the side), I load google maps and the volume just decides to reduce to mute and the power button to lock the screen does not want to work at times.
I am getting really annoyed with this phone (despite being a fervent advocate among my friends and family just months ago).