experia m2 phone dead

[Holliee]

only had this phone a week and its just dead. it was working fine one minute then screen went blank ive tried turning it on but its not responsive , tried leaving it on charge over night still nothing there is still a red light flashing but when its plugged in to the charger its not doing anything tired the on button and volume up but nothing help? or will i have to go back to carphone warehouse ?

[Holliee]

only had this phone a week and its just dead. it was working fine one minute then screen went blank ive tried turning it on but its not responsive , tried leaving it on charge over night still nothing there is still a red light flashing but when its plugged in to the charger its not doing anything tired the on button and volume up but nothing help? or will i have to go back to carphone warehouse ?

[Uliwooly]

@Holliee

Have you dropped your phone or exposed it to water?

does it has a protective film or case that might be blocking the proximity sensor? 

[Uliwooly]

@Holliee

You could repair it with PCC

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

[Holliee]

nope never been exposed to water.it hasnt got a case on it but it has a protective layer on the screen ?

[Uliwooly]

Remove it as it could be blocking the proximity sensor.

[Holliee]

okay then do what ?

[Uliwooly]

@Holliee

Does the notification LED turn on when connected to a wall charger?

[Holliee]

still just flashes red doesnt stay on constant or say its charging

[Uliwooly · Accepted solution]

@Holliee

This is what I would do 

Remove both SIM and SD cards > connect the phone to a wall charger > press and hold power & volume up for 15 seconds > let the phone charge for 3 hours