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zzachm

This thread is a question directed to SONY employees. Please don't answer if you're not one of them. Don't try to hand me a line, make a statement. If you can't handle updating your own phone let us rollback to 4.3 via OTA.

P.S. I'm not going to wipe any data from my phone anymore.

gargamelo

Here is the reply I received from Sony Support:

Thank you for contacting Sony Xperia Support.

We would like to apologize for the delay of our answer.

First of all we are sorry to hear you experience this issue on your Xperia™ Z1 Compact mobile phone. In order to solve the problem we would like to suggest you the following. You can try to force the device to shut down. Detach the cover of the micro SIM card slot. Using the tip of a pen or a similar object, press and hold down the OFF button until the device shuts down. Do not use overly sharp objects that could damage the OFF button. Then check whether the issue remains. No settings or personal data get deleted.

Sony Mobile Communications would like to provide an update in response to reports around abnormal audio functionality and quality; that some users may be experiencing on their Xperia Z1, Xperia Z Ultra and Xperia Z1 Compact devices after upgrading to Android 4.4; KitKat. We have identified this issue on some units of these models, and measures have been taken to swiftly deliver a solution for our users. A fix for the issues will be included in a new software release that will start rolling out from next week, with exact availability and timing varying by operator and market.

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_alexdon_

You need to understand that a specific time for an update to be released you will not receive,do not ask for something like that.And there is no possibility for you to downgrade OTA.

alexdon

zzachm

No, you need to understand that I miss calls! I don't hear my smartPHONE ringing AFTER update which was done by manufacturer. If SONY made as huge mistake it's the highetst time to fix it in the same way the mistake was made.

1st - I'm not going to learn how to flash phone with firmware downloaded from unknown sources

2nd - I use OS X and I'm will not use Wine to flash phone

3rd - Are you SONY employee?

_alexdon_

My phone(Z1) rings normally after a forced restart and it is on 4.4.2.No,I am not a sony employee but I wanted to tell you some things that you need to be aware of,I am just trying to help.

alexdon

zzachm

I appreciate your concern but I'm quite sure that it's not you who can really help us. That's why I'm asking someone from manufacturer to give a feedback.

Tell a pregnant wife, dying father or angry boss that you missed THIS call because you upgraded phone it proper upgrade. We all need facts and dates, not a consolation. It's a phone and other phones ring. This one does not!

_alexdon_

Ok then,wait for an answer from an official.Hope you will be satisfied by that.

alexdon

zzachm

Do you have better idea? Wiping, reseting to default, force restarting while standing on a left foot did not help anyone with kitkat issues. I'm glad to hear that you have no problem, really. I wish I was as lucky too Thanks anyway. Good night alexdon. I still wait to hear WHEN.

_alexdon_

No,better than a repair with SUS,I do not have.Rickard said the ringtone issue will be fixed in the next update(for both Z1 and Z1 compact).But not everyone has the issue.Anyway,have a good night.

alexdon

zzachm

There's no SUS for OS X Good night.

_alexdon_

There is Sony Bridge for MAC.

alexdon

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