Videos dont work

[Halogenampel]

Helly everyone.
As the title says, since yesterday i cant play any videos on my phone anymore. I cant play YouTube videos, the internal video player doesnt play videos and I also tried the MX Player. somehow i cant play any video...i hope someone out there can help me

[_alexdon_]

Boot your phone in safe mode,see if you can play videos with the default app:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

[Halogenampel]

thanks, but it still wont work 😕

[_alexdon_]

Strange,can you download bs player or vlc to see how it goes?

[Alexander1]

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Since the problem still persists in safe mode I would suggest that you try to repair the phone software using PC Companion: 

http://www.sonymobile.com/update

In PC Companion, press start on Support Zone > Start on Update the phone/tablet software > Press the blue link that says "Repair phone/tablet".

If the problem still persists, I suggest that you have your phone examined by a service center. Please contact your local Xperia support team for more information:

http://www.sonymobile.com/global-en/support/contact-us/

[Halogenampel · Accepted solution]

Thanks, it already fixed it by itself... I dont know what was wrong but now it works just as before

[_alexdon_]

Cool.

[Halogenampel]

I am just as surprised as you are

[Halogenampel]

But Thanks for your help

[_alexdon_]

Anytime.