Stock phone app crashing instantly

[FatCash]

Hi,

Stock phone app keeps crashing for me on my 2 weeks old XZP.

Aa soon as I place a call I get "Phone keeps closing" with only choice "restart app"

Luckily I can end calls from the drop down menu otherwise I have no control over calls.

Answering calls is a lottery, usually the incoming call is stuck in the menu until I reboot the device.

The only app that I can think of that may interfere is evie launcher.

Also 4k res may be the reason. Anyone had similar problems?

Is there anyway I can export a log from phone app for debugging?

Are there any 3rd party substitute phone apps you can recommend so I can start using my XZP as a phone?

[Uliwooly]

@FatCash

Do you experience the same on >>> safe mode ?

[stanlykubrick]

Most, not all, stock apps are not very good on any phone.

Try ZENUI Dialer from the play store.  I think it is great and have used it on the last few phones I have owned.

https://play.google.com/store/apps/details?id=com.asus.contacts&hl=en

Then apply this theme. Great stuff!

https://play.google.com/store/apps/details?id=com.asus.contacts.theme.dark

[najodleglejszy]

I suspect that forced 4K resolution might be a possible cause issue. the phone app might not expect 4K resolution which could lead to crashes. can you revert to default resolution and see if the issue persists?

[FatCash · Accepted solution]

Thanks for your replies.

@uliwooly

It crashes in safe mode too.
@najodleglejszy

Yes! You were right, hi-res was the problem. It worked when I switched to default res.
Since I bought this phone for 4k res I will not accept that you can't make calls when you change to advertised 4k res.
@stanlykubrick
Good tips, allthough your app still uses the same stock phone in background = unable to make calls.

Found the solution here: https://forum.xda-developers.com/showpost.php?p=72717939&postcount=26
It links to a patched ..android.dialer_5.1 which works. Yaay!
I noticed that it crashes when you block/blacklist a number but that's ok, the number is blocked after app restart. I can live with that.

[najodleglejszy]

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@FatCash wrote:

Since I bought this phone for 4k res I will not accept that you can't make calls when you change to advertised 4k res..

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I'm fairly sure that it was advertised that you can watch videos in 4K, not make phone calls

[Roy2017]

I faced the same issue with stock phone app keep crashing ... This is due to forcing to 4K ... Changing the display resolution to 2K . (1440x2560) solved the problem