AVG Protection für Xperia preinstalled, no updates and no PRO license purchase possible

[Kareema]

As it seems, the Sony Xperia XZ premium comes with an old version of AVG Protection preinstalled, called AVG Protection für Xperia™, that has 180 days of Pro subscription included for free. When selecting the Option "GO PRO" to buy a subscription, I get the response from Google Play "Error - The requested article can not be purchased." The last update of this version was on 31. October 2016.

The current version of the "normal" AVG Antivirus PRO für Android was last updated on 14. March 2017.

The preinstalled AVG Protection für Xperia™ does not update to the current version of AVG Antivirus PRO, there's no posibility to uninstall the app (only to deactivate it) and the normal AVG Antivirus PRO subscription cannot be purchased as an in-app purchase.

Why is an outdated anti-virus product, that's not upgradeable any more, preinstalled on the Xperia XZ Premium? Or am I doing something wrong here?

[Uliwooly · Accepted solution]

@Kareema

that's something that you might want to ask Sony directly >> > Local support

[Kareema]

Thanks, I will ask Sony directly then...

-- Kareema

[Kareema]

Do other users here in the forum experience the same problem when trying to purchase a PRO license? Is this only a problem of German customers? Would be nice if somebody could try it and leave a comment here...

[TINA66]

@uliwooly 

Your reply to @Kareema's question is a bit of a cop out isn't it? I would of thought you'd have the answer to that being ranked as Elite.... 😯

[najodleglejszy]

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@TINA66 wrote:

@uliwooly 

@Your reply to @Kareema's question is a bit of a cop out isn't it? I would of thought you'd have the answer to that being ranked as Elite.... 😯

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if they aren't employed by Sony, they might not have enough information to provide an answer.

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[Kareema]

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@TINA66 wrote:

@uliwooly 

@Your reply to @Kareema's question is a bit of a cop out isn't it? I would of thought you'd have the answer to that being ranked as Elite.... 😯

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@TINA66

That's something I learned the hard way 🙂 Most of the high ranked members in this forum are _not_ employees of Sony. So they are really unable to provide more information in some cases. There are certain escalation channels, but I don't know how this exactly works.

My current way to handle most problems is to post my questions here first. In a good percentage of cases, I get a satisfying answer or a hint what to do next. After that I contact Sony International Support to get a direct answer. In the case of AVG this has been escalated further according to a Sony Support employee. I don't know if that's really true, but I won't let him off the hook: Next step is to ask for the results. In case I won't get a satisfying answer, I will contact Sony Japan directly. I hate to use my Japanese contacts for such a banality, but what I hate more is deception!