XA Ultra problem with pattern

[ivanmihov]

my XA Ultra doesn't recognise my pattern i'm 100% sure that is correct i've been using this pattern for months.Now my phone is locked.How can i reset it,tried with pc companion but doesn't work gives me message first to unlock the device.

[CameronT]

Hi @ivanmihov,

Welcome to the community. I am sorry to hear about your issue.

You can run a software repair on your device. It will not work with PC Companion, so please follow the steps here to do it with Xperia Companion:

http://talk.sonymobile.com/t5/FAQ/How-to-perform-a-software-repair-with-Xperia-Companion/td-p/110305...

[ivanmihov]

tried but no luck after step 5 which is Wait until the application automatically proceeds to the next step it gives me screen Unlock the pattern first phone is locked

[CameronT]

@ivanmihov,

In order to initiate the software repair your phone needs to be powered off. Make sure you shut down your phone before you start.