not able to dial a number or to saved contact

[santhire]

Hi all

Its Xperia m dual sim
When I try to call any number it just flashes for a second and goes back and don't even shows the number in call log. It happens even when I dial to saved contact I need to try again and again after three four times the call will go... And I don't have any network problem here since I tried to receive call from my friend at the same time my phone do like that. And I am able to receive calls perfectly...
And please don't suggest me to clear data and force stop a contact app and restart I did tha. Many times but didn't solved my problem

[Jake-SonyXperia]

Hi santhire,

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines

This could be a dialer based issue, you could try clearing the data from the Dialler application.

Menu > settings > Apps > All > Phone > Clear Data.

If you wish to keep all call logs, then I suggest you back up before performing the task.

Backup instructions

[santhire]

The above solution not working
Facing Same problem

[Jake-SonyXperia · Accepted solution]

That is unfortunate, this could be related to other apps, can you booth the device in to Safemode and advise if the same issue occurs?

Safemode instructions

[santhire]

Yeah I resolved a problem it's because of third party app avast anti virus I Uninstalled it

Now it's fine
Thanks
Mark as solved

[Jake-SonyXperia]

That's good to hear, glad you were able to resolve this issue