No picture in the video

[Secwepmec]

  Hello everybody.

  I have a problem with my Xperia M4 Aqua. When I try to see the video I`ve made there is no picture but there is a sound. When I try to see other downloaded videos there is no picture too. Youtube doesn`t work at all. I was using MX Player and standart Sony Player. Help me please!

UPD I`ve restarted my Xperia, youtube and downloaded videos work now. But there is still no picture in the videos I take. Nowhere.

[_alexdon_]

It depends on what videos you are trying to watch.

[Secwepmec]

Just videos from my smartphone`s camera.

[_alexdon_]

So with recorded videos and downloaded videos the situation is the same? Or only for recorded videos?

[Rhierro]

It happens the same to me. No picture in recorded videos. Screen in Black, sounds yes. What should I do? Thanks

[_alexdon_ · Accepted solution]

Try settings-apps-all,scroll down to camera,force stop and clear data. Also, where do you store the files, internal or microSD?

[RS78]

Only 1 month has gone and till date such problem is reported twice.

This is a unique problem seen in my M4 Aqua mobile. This is second time I have observed this problem.

Based on this mail I will route my problem through CONSUMER COURT OF INDIA.

Return my money back or replace my mobile else the matter will be routed legally.

Regards

Rahul Sharan