Hello My Xperia M isnt reacting anymore

[PS-Kusa]

hi, sorry for my english i write from germany.

i bought a new xperia m and with the first try to update it via companion the display now shows "Sony" but the phone dosnt react to anything cant shut it off or anything , the companion or the pc cant see it if i plug the usb in!

[_alexdon_ · Accepted solution]

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

[PS-Kusa]

even with pushing volumebuttons or any other combination of buttons , i cant turn it off or do anything!

[_alexdon_]

Power button and volume up at the same time,the device should vibrate and turn off. You can follow the steps given afterwards.

[PS-Kusa]

ok  i can turn it off now but i dont get the companion to find it .even after following all the steps in right order

[_alexdon_]

Have you charged it for about 2-3 hours? Not really my friend. Try that and go for the steps again.

[PS-Kusa]

thank you very much sir!

[_alexdon_]

Is it ok now?

[PS-Kusa]

yes everything ok again