reader not recognized in reader library on computer

[willempeter]

I recently bought the reader prs-650. I connected it to my iMac via usb.

At first everything was ok. I saw the reader icon in the reader library on the computer. Downloaded some books and shifted them to the library of the prs-650. I did this several times without any problems.

Yesterday iI connected again to the iMac but this time I saw only the reader icon but with the word "Fout"  (dutch word for fault, I am using the Dutch version). See picture below.

A reset did not help.Nor did a new install of reader library.

So who can help me?

willempeter

[SteveF48]

The same thing happens with my PC and PRS-350.

I was advised to do a hard reset of the Sony reader, which I've now done three times (there's a post in this forum describing the process, which works for PRS-650 & PRS-350). It worked, but I wouldn't like to have to do it again, as it wipes all of the books from the ereader.

Message was edited by: SteveF48

[kramers68 · Accepted solution]

Hello all

I was experiencing problems with ERROR showing in the Reader software instead of my Reader (this was after OSX Lion was installed on my Mac) and i had syncing problems.

But, yesterday, I managed to sort it out.

Sony appear to have recently released new Reader software for both Mac and PC.

https://www.sony.co.uk/discussions/message/690244

I downloaded it yesterday (22nd Sept) and it works a treat!

My Mac now recognises my PRS300 (without the need to boot as 32bit) and the problem I was having with syncing that kept freezing is resolved. Good news!

The solution comes just in time for me to pass my PRS300 onto the wife when I get the new model reader on 19th Oct.

hope the above link helps.

Gavin