Community

jpindia79

Hello everyone,

While trying to update 14.3.A.0.681 Android version: Google Android 4.4 (Kitkat) for Xperia Z1.

Even I'm trying charge the unit, after Sony logo, it keep on flashing following message:

"The software update failed make sure your phone is connected to computer and try again."

I did referred following thread:

With above message, will unit charge, if charged. So that I can follow the steps mention above thread.

In anticipation of help.

Thanks & Regards

_alexdon_

Probably they are some problems with either sony servers or your PC.Can you try on another computer?

alexdon

Uliwooly

That's odd, disable your antivirus and/or firewall on your computer and then try again with either PCC or SUS

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

jpindia79

Unfortunately, didn't help me.:smileycry:

PCC not helping.

In SUS, I'm getting following error.

Is there any possibility that my phone is encrypted, that why I'm facing this issue?

Or this is due battery charge is less then 60%?

Uliwooly

I can't see the picture, but you should charge your phone for 30-45 minutes and try again

_alexdon_

Yes,uli is right.Charge it to at least 60-70%.

alexdon

jpindia79

Let me try. If I have any updates I will let you know.

Hoping for the best.

helleum

It happened to my phone when i was updating to 14.2.A.1.136 the only way for my phone to work again was to use Sony Update Service

it will restart the upgrade proces and the phone will wrok again

jpindia79

Unfortunately, PCC or SUS is not helping me. In both tool I'm getting same error,update unsuccessful. Even after charging battery for 3 hours.

Any more suggestion.

_alexdon_

Probably they are some problems with either sony servers or your PC.Can you try on another computer?

alexdon

jpindia79

OK. Let me try that also.

Join now - be part of our community!