Stereo sound/Volume issue

[tendai]

hi all

I bought a xperia z brand new and my problem is with the volume, each time I insert my earphone the volume drops completely even if I take it up it drops after a few seconds and it switches to other apps as if on short cut. This only happens each time I put the ear phones. I am using the original earphone for the phone. When a call comes in the person on the other side can not hear me if I remove them it hangs up my call.

this is frustrating so much your help will be much appreciated

[cityman62 · Accepted solution]

Check in the 'smart connect' app what event is supposed to happen when you plug in your earphones,it could be wrongly set.

[tendai]

thanks so much it worked like a charm

[Leewing]

"smart connect" is giving a lot o trouble on Z Ultra, we dont really need it actually, i suggest to uninstall it.

[cityman62]

Can't do,but can be disabled.