My phone just died - flickered then switched off

[Rhyspowell]

HI,

I have had my new Sony Xperia Z Ultra for 4 days, while just sending a text the screen flickered and then switched itself off.  I have not been able to turn it back on again.

I tried plugging it into the charger but noting happenned at all, now it is an expensive shiny paperweight.

Any advice?

Rhys

[gwhispererz · Accepted solution]

Hi, press and hold both power button and volume up button together till it vibrates and boots up.

If unsuccessful, let it charge for some time, then re-do the power and volume up process.

Don't forget to mark correct answer as Accepted Solution.
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[banz]

Well my experia z din even flicker it just went off..I tried d volume up button n power dint work..n I tried charging n doing it again..well still no results..its really depressing since its like still brand new..any idea wat cn I do?

[beas]

 I ha eve same problem

[JoeYap]

Open the sim card cover there is a reset button. Check manual to see where is it. It look like a small square beside the sim card. Don't use too sharp object.press it and hold will do soft reset for your device.

[jogsoriano]

Its the 3rd time my z ultra had that issue..the power and up volume pressing at the same time worked..

[xene68]

Mine just did the same thing - I pressed lock + vol up and phone switched off properly.  It turned on ok after that but just the screen backlight was on - nothing on display at all.  Pressed the red reset button in the sim tray a couple of times and it has now booted up ok.  No impressed in the slightest!!

[Liyana]

l already tried to push the red button in sim tray for reboot but it doesn't workout and still cannot turn on. I already charge for 30 minutes.

[Raffy]

Hello guys,

What I suggest is to go to the nearest Sony shop and present your warranty card. Tell them the whole story. And of course, do not forget to bring your phone, everything that came with it, proof of purchase etc... Good luck! - Raffy

[JoeYap]

You need to push and hold for a while till you feel vibration.