Database changed or Memory Unavailable Error in Album

[Beautyspin]

Hi -

I had updated my XZ1 to 4.4.2. In the Album, there is an option Faces (which detects the faces) and asks to add names. So when I try to add name I get the message "Database Changed or Memory unavailable". The other problem I am facing is that my Camera storage was earlier on SD card. I still can see the photos on SD card thru the File Commander. The Album is not showing any of those photos but it shows the album art from my media folder. I am thinking both are connected in the sense that it has the cache of faces somewhere (I cleared data and cache multiple times) but it is not recognising the actual photo database for some reason so it is not able to write the name information (When I select the name option) to the actual photos.

Any suggestions..

[Alexander1]

Hi, 

I suggest that you try to clear data for album and media storage under settings > apps > all > album/media storage > clear data. Restart the phone and wait for the phone to index all media files again. 

[Beautyspin]

Hi -

Done all the obvious stuff like deleted app data/cache,, deleting the app and reinstalling it...etc., Pls do not suggest repairing with PCC. I will try that anyway as my last option. Any other non destructive options?

[Beautyspin · Accepted solution]

Hi - I solved the problem by doing this.

1.    I moved the entire DCIM folder to another folder called pictures as some other forum had suggested that (it did not work though).

2.    Then I took a picture with the camera (st storage as SD) to see where exactly the pictures are stored. It had created another DCIM folder which had just one picture.

3.    I moved all my earler pictures into this folder and Lo I can find all of them now in "my albums" under "my camera" picures

Now the faces feature works as intended. It does throw up some blank photos when it suggests photos to be tagged though but I am fine ignoring it.

See there are other ways to do things than just "repairing the phone thru PCC"