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XZ Premium cannot read all music files on sd card

MotownPaul
Visitor

XZ Premium cannot read all music files on sd card

I received my xz premium 2 days ago and I'm having major issues with my sd card. The sd card worked no problem in my XZ and could find all the music that was on the sd card. I have factory rest the handset and re set up, still not working, I've also cleared cache and cleared data, disabled and then enabled Google play music and still nothing. I have removed the sd card and put into my z2 tablet and that finds the music no problems again. 

The strange part is, when the sd card is inserted into the xz premium and it only shows maybe 100 songs on the Google play music app, I then go into the downloads app and the sd card has every single song on it, Downloads>sd card>music folder = shows all songs. 

But go into downloads>audio = this shows the 100 or so songs that appear in the Google play music app. 

Does anyone have any ideas about this. 

Any help is greatly appreciated 

2 REPLIES 2
JuliusKoroll
Visitor

What worked for me so far was to repair th phone over the desktop software. Helps wonders! Helped me out so far

MotownPaul
Visitor

I did all that but didn't work. What u had to do was go into the documents folder, select sd card, create a new folder and move the music from its current folder to the new 1,once this was completed both Music app and Google Play Music app found my music. 

Problem solved!