DVD Driver Problem (Error code 37)

[barn3yrubbl3]

I have a vaio vgn-n21e. Recently for some reason it won't play dvds or audio cds. I went onto my device manager and it shows a code 37 error. My driver is a qsi dvd-ram sdw-086 ata device. Can anyone help me with this please. Don't really want to do a factory restore if i can help it.

[Blencogo]

Hi barn3yrubbl3.

Try this: -

The following involves changes to the registry and I recommend that you set a System Restore Point.

Then:

1.Click Start -> Run and type: REGEDIT , and hit enter. For Vista, type REGEDIT into the search box and open it).
2. Navigate to –

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

click on this and locate UpperFilters in the right-hand window, (if it exists) right click on this and select Delete and then OK.
3. Under the same Registry Key locate LowerFilters, (if it exists) right click on this and select Delete and then OK.
4. Quit Registry Editor and re-boot the computer, new registry values will be created that will hopefully cure the problem.

[Thalamus.]

Hi barn3yrubbl3,

welcome to Club VAIO..

Have you installed or un-installed and programs, particularly cd/dvd burning programs..?

There is a fix for XP provided by Microsoft , see below, but it's been used to fix the same problem on Vista..

It would be wise to back up your registry first, here is a GUIDE

Manual steps to delete the UpperFilters and LowerFilters registry values that can cause CD access problems
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To manually delete the UpperFilters and LowerFilters registry values, follow these steps:
1.Start Registry Editor (Regedt32.exe).
2.Locate the UpperFilters value under the following key in the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
3.On the Edit menu, click Delete, and then click OK.
4.Locate the LowerFilters value under the same key in the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
5.On the Edit menu, click Delete, and then click OK.
6.Quit Registry Editor.
NOTE: After you remove the Upperfilters value and the Lowerfilters value, if you notice lost functionality in a particular program, such as CD recording software, you may need to reinstall that software. If the problem recurs, consult with the software vendor for assistance.

7.Restart your computer.

or

alternatively save the CD Gone registry fix (attached below) to your hard drive and then double click to run..

Edit: Evening Blencogo..

[barn3yrubbl3]

Hi just tried entering regedit into vista search engine and it failed to initialize, don't kno why! is there another way of getting into this

[Thalamus.]

Hi just tried entering regedit into vista search engine and it failed to initialize, don't kno why! is there another way of getting into this 

Hi barn3yrubbl3,

try this..

Press the windows key and the R key to open the Run box.

Then type Regedit in to the Run Box then click OK..

Press continue on the UAC window and the registry editor should open..

[barn3yrubbl3]

Cheers guys for your help it worked, error code 37 has gone. Problem is though dvds still don't work. it starts to spin up and then drops off. Ant ideas?

[micdonal]

Try going into Device Manager and right clicking on the CD/DVD drive entry. Select "uninstal" and then reboot. Your system will then re-detect the drive and re-instal drivers.