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keithh

Casting to Sony Bravia - I select Internet TV and get the page with the terms and conditions and I am unable to get my remote control to move the cursor down to the Cookies message so the screen just sits there. Even changed the batteries on the remote control but it's not that - works perfectly well in all other respects. Any ideas?

LightFoot

Hi @keithh

What is the full model number of your TV, it will start with K, KD or XR.

What device are you trying to cast from? If possible please post an image of this page showing the cookies message.

Also when I cast to my Sony TV it shows the Model number, not Internet TV.

keithh

Thanks for the reply.

No idea what my model number is . . . casting from an Amazon Kindle, which shows the casting icon clearly so I don't think that's the problem.

The TV is currently in use so will try again and take a picture of the screen and reply again!

keithh

The issue has moved on . . . firstly, the app on the TV is called Internet Browser, which displays a long list of countries I thought I could ignore but apparently not, so I laboriously navigated the page to click on Europe and then on the UK, then the screen changed - see screenshot below. I am playing the TV programme on my Kindle, I have clicked the casting logo . . . and I have no idea what to do next. I have tried clicking on all the options on the screen but cannot find anything that works.

LightFoot

Hi @keithh

I’m sorry, but I still have no idea what you are trying to do. What exactly are you trying to cast from your Kindle?

Your image is showing the built in web browser (slow and almost impossible to use on a TV). The country selection etc. is because the browser is opening the Sony home page and wants to know which country you are in.

Is it simply an URL that you are trying to cast? You can enter this directly on the TV by highlighting the URL field and entering the URL. This will take you ages trying to navigate the on-board keyboard. Something achieved in seconds on a computer or tablet.

https://www.sony.co.uk/electronics/support/articles/00014209

Sony Bravia is a generic name for a Sony TV. To offer specific help we need the full model number. There are hundreds of models, all different.