I have just spoken to the customer "care" based in Cairo but I wish I didn’t for their lack of common sense and courtesy. My TV remote control volume button ceased from working and I tried to get a replacement under the 5 year warranty. Sony customer "care" said my warranty lapsed by a few weeks and that i am not entitled to claim against it. I explained to the staff and manager that the problem been there for a few months now and that I tried to call the numbers listed on the warranty but they were disconnected. I also explained to the staff at the customer “care” because I lost my sony signing in credentials I had to reset my sony sign in which took me a while to figure out because I am not an internet geek and I needed help.
If sony didn’t disconnect the numbers on the warranty none of this would have happen. Furthermore the warranty is only out by a few weeks and you would expect form a company like sony to make an exception and honour the warranty afterall all my home electronics are sony products.
I hold sony responsible for the problem and I advise anyone here not to buy any sony products, I will certainly will not, for their lack for customer care.
just for teh records I paid £4000 for the TV and expected more... shame on you SONY.
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