Xperia m dual c2004 is in Safe mode, Help

[johnzeliang]

i have tried everything including resetting and repair via sony care through internet but its still in Safe mode. Now the worst part is my Audio is not working anymore after update! i can't make call and can't hear anything. it is totally dead! any option other than throwing away??

[Uliwooly · Accepted solution]

You have to contact your local Xperia Care

http://www.sonymobile.com/global-en/support/contact-us/

[johnzeliang]

hey thanks for the reply but i already did Hard resetting from Sony pc companion! will it still help? 

[Uliwooly]

If PCC doesn't work then that appears to be a hardware issue, do you have a protective case or anything that might be pressing the volume keys?

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

[johnzeliang]

yes definitely a hardware defect. My phone is in safe mode after 2 months from purchasing! not a single apps work from Play store after SAFE MODE! even Sony care people try resetting but no help! If hardware issue, can't help other than throwing away or anything else?

[Uliwooly]

if its a hardware issue, the only way to get it fixed is by contacting your local Xperia Care