Sony Xperia M System update went wrong

[Ruqinha17]

Hello,

This morning my phone said that I should update the system. So I did, it said that it would take 14 minutes to complete the update. After a few minutes I saw a dead android laying with a red triangle above it. And whenever I try to put the phone back on, I get the same thing on the screen. I can't use my phone right now, I can't do anything with it.

What's the problem and what should I do?

[Zeph]

The exact same thing happened to me, that dead android symbol pops up every time i try and press a button. now my phone wont turn on. i had to update it because all my apps were getting slow and malfunctioning. i really dont want to factory reset as all my important pictures and videos are on it and i never got a chance to transfer all of them to sd card. i havent even had the phone a year! i tried the power button and volume button thing but nothing happened after a few seconds the screen went black.now every 15 minutes the symbol flashes again. how do i get it back to how it originally was without factory resetting? someone please answer urgently! its the same update and everything.

[xavinux]

Hi @Zeph

You can first do a backup of your device information: How to backup?

Then try to update your device using PC Companion.

Best Regards.