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Phone frozen on O2 turning on screen

SOLVED
Twirlerjen
Visitor

Phone frozen on O2 turning on screen

My phone is stuck in the O2 turning on screen, I have turned it off and on again, I has restarted it I have drained the battery and nothing has worked someone please help me 😭🙏
1 ACCEPTED SOLUTION

Accepted Solutions
Samuel1
Hero

I suggest that you try to repair the phone software using PC Companion..

Before repairing your device you may want to backup your information first. Check out this topic for more information on how to.
How to backup?

If the issue should still remain I think that this needs to be examined and fixed at a repair center. For more information about how to submit your phone for repair and where, contact your local support team.

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1 REPLY 1
Samuel1
Hero

I suggest that you try to repair the phone software using PC Companion..

Before repairing your device you may want to backup your information first. Check out this topic for more information on how to.
How to backup?

If the issue should still remain I think that this needs to be examined and fixed at a repair center. For more information about how to submit your phone for repair and where, contact your local support team.