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Sony HT=XF 9000 Soundbar

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enwnigel
New

Sony HT=XF 9000 Soundbar

I have just bought and set up the Sony HT-XF9000 soundbar with my Sky Q box and have come across this problem. The Sky Q remote switches on my Samsung QE49Q6 TV and the Sky Q box but not the soundbar. That has to be switched on separately. Once on, everything works fine even with a display on the TV when altering volume or bass levels. All three will then switch off with the Sky Q remote. 

The setup is arc to arc with the TV and soundbar.

I have checked all settings on the soundbar and even done a complete reset.

I have contacted Sony but they have not been able to come up with a solution.

Can anyone on this forum help, please or is this just an issue with the Sky Q remote and the soundbar that I will have to live with?

1 REPLY 1
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Sean_Mc
Moderator

Hi there,

 

Welcome to the Sony Community.

 

Hopefully someone in the community may be able to offer you a solution.

 

Best wishes,
Sean