Placed order. Not sent. Money taken.

[extracoconut]

Hi

I purchased something from the Sony Shop online and since ordering, the product has been out of stock. Not great, but that happens...

However, I was annoyed to see from my credit card statement that Sony have taken payment. This is not right, surely?

Does anyone know who I should contact to make a complaint? I can't seem to find any suitable contact details on this sony site except for a phone number for the shop. I will use this (when I remember the order between 8am and 6pm!) but could do with email address, too.

Thanks

[warriorfullight]

You can contact Sony directly via their Help Desk:

http://www.sony.co.uk/biz/content/id/1182234935703/section/local