You can try a simple soft reset (press and hold the power button on the remote for 10 seconds) or unplug the TV from the mains for a minute the plug it back in again to refresh it.
Does the same happen if you connect the TV to a Wi-Fi hot spot?
The odd thing is that the message comes up about every 30 minutes despite the fact that the 'Settings' on the tv tell me there is a connection.
Since my last post, a Sky engineer has suggested that my new Sky hub may need replaced. They'll send me a new one next week so we'll see if that helps.
There is quite a bit of discussion about this on AVForums and it seems to be an issue with the way the Sky router interacts with the AF9. People with other ISPs (like myself) or other routers so not experience this problem.
I don't think that anything you can do on TV will help this - it is a Sky router issue
The 'soft restart' hasn't worked I'm afraid and I think it will turn out to be a problem with the Sky Q hub speaking to the AF9 - even though the tv tells me, in Settings, that it is connected. Sky to the rescue . . . . ?
Hi, I am having the exact same issue and being strung along by Sony support as they don’t know how to sort the issue? I have sky q aswell. By any chance did a new router help? Many thanks
Sky engineer has visited and said he would recommend to Sky that they send me a new hub - though he found nothing wrong with either the hub or the speed of my connection. Nothing heard from Sky yet and no new hub.
The message continues to appear on the tv from time to time - I can't see a pattern to it yet - so no solution has been found. Somehow I don't think the tv is at fault but the hub and tv aren't quite 100% in sync in some way I don't understand. I'll post a solution should it appear . . .
I watched a film last night on Sony blu Ray player last night and WiFi alert came up around 5/6 times in 2hrs. I’m just thinking I had a A1 before the AF9 which is a model down and never had these issues so I’m now near enough think that it’s the tv not sky as the A1 has no issue. When I spoke to a Sony advisor a few weeks ago the first person said he hadn’t heard about issues but when I rang again the second advisor said he had heard of the issues and there would be and update, to whom I’m still in communication with,2 weeks later and lack of response I still don’t know as had no feed back?
I’ve got the same issue but I’ve got a BT 4kuhd box fitted as well as my PS4. Something tells me it’s not down to your sky box. Interested in how this problem will be resolved!
