Brand New Sony Bravia Google TV (K-50S3) is full of bugs and Sony wont replace it

[SpyrosS]

After owning an old tech LCD Sony TV for more than 15 years I bought a new Sony TV in March 2026.
Since then I was made by the bugs of the Android OS and the constant crashes, to return to factory defaults 3 times, resetting everything. Even with the latest update of the firmware the TV keeps:
- crashing when turned on again after an automatic off
- lagging on each restart
- and finally at some point it crashes cmpletely, not restarting and freezing at the "Google TV" splash screen. Thats when you HAVE to hard reset it via the on-device button and pulling the plug cos otherwise it's not responsive.

The service department keep sending me to the FAQs and auto help and refuse to replace the device altogether. They even warned me that if I take it to the official Sony service they could charge me EVEN THOUGHT THE WARRANTY IS IN EFFECT.

This is ridiculous and I will make sure everybody I know finds out what kind of products Sony is selling right now and how they treat their customers. 

[kevwilki]

From Google A.I

This sounds incredibly frustrating, especially for a new, premium purchase. Based on your description, this is a known issue with the Android/Google TV OS on recent BRAVIA models. If the hard reset button and pulling the plug are required to fix the freezing, this points to a critical memory management flaw or a defective mainboard.Actionable Steps to Force Action from Sony:Document Everything: Create a timeline of every crash, factory reset, and communication with support.Escalate Within Sony: Do not stick with the first-line support chat/email. Formally ask to speak with a "case manager" or "supervisor" and mention that the "consumer rights" are being breached due to the product failing to function as advertised.Cite the Issue as a "Defective Component": Tell them it is likely a faulty motherboard, not just software bugs.Return to Retailer: If purchased in March 2026, you may still be within the retailer's 30 or 90-day return/exchange window, which is often faster and better than handling manufacturer repairs.Leverage Consumer Law: In the UK/EU, you are protected by the Consumer Rights Act. If the TV is faulty and not durable, the seller (not just Sony) must repair or replace it.If they insist on charging for a visit, demand to know which terms of the Sony Warranty are being breached by you having a faulty TV.