sony camera summer cashback scam

[dafe84]

 i am having problems with the sonycash back, i have entered the right details and photo of my serial number, involve and i keep getting an error sign saying invalid postcode or postcode should not be more than 7 characters. my postcode is only 6 characters. 

i feel sony is just making it difficult for people to claim or is this a scam ?

[jumpsuit]

Hi @dafe84 and welcome to the Community.

It really isn't a scam

Some members have had a few glitches in the process now and again

but have usually managed to get it sorted out.

Give Sony Support a ring on +44 (0) 2073652810

and they can advise further.

Try not to worry

[dafe84]

i have called sony on that number 3 times today, cant be bothered again, now i believe the customers service is poor. fix the error 

---

@jumpsuit wrote:

Hi @dafe84 and welcome to the Community.

It really isn't a scam

Some members have had a few glitches in the process now and again

but have usually managed to get it sorted out.

Give Sony Support a ring on +44 (0) 2073652810

and they can advise further.

Try not to worry

---

[IamNic]

Hi @dafe84,

I forwarded your case to the support, if I need additional info (e.g. case number) I will get back to you.

- Nic

[IamNic]

Hello @dafe84,

did the support assign any case ID to your previous contact attempts?

- Nic

[dafe84]

No response I have called over 10 times no luck it’s all scam I guess 

[IamNic]

Hello @dafe84,

it is no scam, so please bear with me, since I am trying to help you.

On which device+browser did you try to claim the cashback?

The support told me to recommend you to try it on a Windows PC and use a browser of your choice.

- Nic

[dafe84]

I used a windows Mac and also chrome and safari 

[IamNic]

Hi @dafe84,

I will tell support that this didn't work and get back to you as soon as possible.

Would you mind sending me the data you are trying to enter into the form via private message, so the support can check, if there is an unknown error, which is related to your data-set?

It still could be an error with the cashback-claim-form on the website.

- Nic

[dafe84]

I hope so