xperia 1 the fingerprint scanner stopped working

[Odinraz]

Hello everyone! The fingerprint scanner stopped working on my device. Rebooting in safe mode doesn't help. It also does not reset to factory settings. At the same time, the finger scanner settings menu disappeared from the device. Scanner testing asks for at least one fingerprint to be registered and redirects to the missing menu. But when setting it says that the scanner response time has expired.
I was very upset in SONY. What now?

[EMS_MO72]

This issue started to happen after the Android 11 update and Sony did release a software update for this issue but it didn't resolve the issue everywhere sadly.

So they started to send phones to repair to fix the issue there.

I don't think the issue will develop again after sending the phone to repair .

[Robsdxb]

So do you know where we send the phone with this issue ?

[Strampke]

Open the support app on your device.

From there you will be guided to the support team.

You can mail, chat or phone them.

They'll instruct you what to do.

By default everything is inside your Sony smartphone.

[EMS_MO72]

Yes, exactly. You have to contact Sony first to give you the instructions of sending your device to repair.

You can also find their contact details here