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Z5 dual, usb to computer does not accept file transfer

laksi1
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Z5 dual, usb to computer does not accept file transfer

Shalom,
Android 7.1.1 - win 10 1803 17134.167 64 - Toshiba Satellite Z30-A-1E9.

When I connect the Z5 to the computer, the popup window (on the phone) where I can select 'charge only', 'file transfer' and a third opton, keeps poping up only to disappear immediately.  It is set at 'charge only'.
Some times it remains for a few seconds, but it does not react to touching the desired 'file transfer' option.
Please help.
Yours
laksi1

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