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Xperia Z5 stuck in bootloop, can not boot in safe mode

csearose
Visitor

Xperia Z5 stuck in bootloop, can not boot in safe mode

Hey All,

Having issues with the Sony Xperia Z5 compact. The phone turned itself off yesterday and since has been stuck in a bootloop. On occasion it will fully load, but only for 5 seconds or so before rebooting again. Once it freezes and reboots the light in the top right had corner flashes red 4 times. I have just forced power off.

Here are a few points.

- Phone is fully charged, when plugged in will show the battery and the percentage

- It will not boot in safe mood, just reboots again

- I have tried the computer companion Software Repair, partway through the process it comes up with an error message just saying there is an issue and to contact support.

- Tried to contact support but I just get a message that says they are "not available at the moment"

Any advice or thoughts anyone could give would be amazing!

Many thanks in advance.

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