xPeria Z Ultra Warranty

[Alex_S]

Hello,

I purchased an Xperia Z Ultra 6833 from a third-party seller on Amazon back in November and while I love the phone, it's been having major problems for the past month or so to the point where it is now virtually unusable.  Specifically:

1) The screen goes berserk in that it seems to repeatedly read false contacts.  This includes when it has just been cleaned.  This is not something that happens every once in a while, but reliably whenever I use the phone. 

2) The side wake-up/power button is no longer reliable in waking the phone up-- it can take repeated attempts for up to 20 seconds.

Is this product still covererd under wrranty and if so how do I initiate a replacement procedure?  If not, do I have any other options?

Thanks

[_alexdon_]

First,if you want to take the phone back,I do not think Sony can help you.Do you have your warranty at Sony or not?

Have you tried a software repair?

[Alex_S]

I did not purchase any additional warranty from Sony, my only hope is that it has some kind of coverage included given that the device is less than 6 months old.

I did a full factory reset and the problem was unaffected: is that what you mean by a software repair?

[_alexdon_ · Accepted solution]

Download SUS:

http://www.sonymobile.com/gb/tools/update-service/

If this does not help either,try to contact xperia care,see what they tell you:

http://www.sonymobile.com/global-en/support/contact-us/

[Thommo]

Your sale contract is with Amazon so Amazon is the place you need to go for redress ie: Help - The phantom touches I had with 4.3 but now on 4.4.2 it seems to be fine and I've not had so far any phantom touches and it's been a few weeks since I installed 4.4.2 - Not had any issues with side buttons so you could go through the process with Amazon or wait for 4.4.2 and see if you still experience the same issues - However if you are on 4.4.2 then Speak to Amazon, the reason for this is the 3rd party involvement

[Alex_S]

Thanks, I'll try it tonight and post my results.

[Alex_S]

I updated to 4.4.2 last night and after a day of usage I can report  that it has completely fixed the unreliable power button and the touchscreen is now no more than hyperactive but manageable.

Thank you for your help

Alex

[_alexdon_]

Anytime.