Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
In this case you are likely running WAP settings instead of Internet settings which will cause problems with many secure connections. I would advise contacting your current network provider and have them clarify this based on the settings found in the below location on your device:
Main Menu > More > Mobile Networks > Access Point Names.
Don't forget to mark posts that answers the topic as Accepted Solution.
If you find any post helpful, press Kudos.
What are your thoughts about this forum? Let us know by doing this short survey.
