I can't recover my data from google backup account

[joaoclb]

Two months my Sony Z5 crashed and I had to factory reset. However I could't recover my data stored in my Google account as it asked access to offilne. I click on accept, but then this same appear again and again, and I can not recover my data. 

 

 

[MarlonUk1]

hello @joaoclb 

have you tried following the instructions here: https://support.google.com/android/answer/2819582?hl=en-GB

[Strampke]

@joaoclb 

When following that link click on the help center and describe your problem.

Google can help you.