Fingerprint Scanner option Disappeared

[Xain]

This topic has been discussed several times, however all the threads seem to be related to errors after the latest updates.

In my case, I have not installed any new software and my latest update was a few months ago, however my fingerprint scanner has suddenly disapperared.

The "Security" menue only shows PIN / Pattern / Swipe.

Besides this issue, the phone works perfectly.

I've done the usual restart / repair / restore to factory settings etc. but nothings worked. It's as if the phone never came with the fingerprint scanner option.

Your expert advice would be appreciated. Thanks

[Uliwooly]

Did you flashed a different firmware? 

[Xain]

Nope, I'm a novice so don't even know how to do that.

[Uliwooly]

Do you have the US version? if you do that will explain everything. 

[Xain]

Sorry, but would you mind telling me how to check if mine's a US version ?

The model no. is E6653 (Android 6.0.1)

I read somewhere that Sony removed the sensor from the US version, but i've been unlocking my phone using the fingerprint scanner flawlessly until last week.

[Uliwooly]

If you haven't flashed your phone and you already repaired it with XC then you should contact your Local support to get it inspected.

[Xain]

Thanks for trying to help.

Unfortunately the country I'm currently living in has no Sony support.

[Uliwooly]

Where did you bought this phone from? the only thing you could do is to try XC again

Xperia Companion (XC)

Software Repair Guide

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

[Xain]

Can't get passed step 5 with XC (doesn't "automatically proceed").

I had Sony PC Companion 2.1 installed on another PC. The repair was completed using it, but still no sign of the fingerprint scanner.

FYI - Fingerprint Manager shows up in "APPs" (since the inception of the issue) but doesn't seem to be in use.

[Uliwooly]

PCC shouldn't work as it was replaced by XC, test XC with a different computer.