Fingerprint scanner not working at all

[gcaspall]

Can somebody please explain why over the weekend, the fingerprint scanner on my Z5 Compact has stopped working?  Has always worked just fine ever since I got the phone last year. Now when I put a registered finger or thumb against it the power button, absolutely nothing happens.

I've checked in Settings -> Security and there are no longer any fingerprint manager options. I'm confused as to why it's just vanished. The fingerprint manager app is still installed and active apparently but there are no longer any options for adding or deleing fingerprints.

This is extremely annoying as I used the feature a lot, not just for unlocking the phone but also accessing online banking etc.

Any help very much appreciated.

Cheers

[Rathore1]

I had same problem with my device fingerprint option got removed out of settings what i did after this is opened back cover carefully removed battery strip of power just make sure it is fully closedvor remove it once and again put it back. Restart your device all done.