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Fingerprint lock doesn't work!
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The fingerprint sensor on my XZ works wonderfully. Were you having such problems with it from the time you started using or did the problem escalate with the passing days? If it was inaccurate since new, it's probably a faulty sensor.
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- My understanding is this, when i soft touch the sensor with my finger which is been recorded to read my touch, I expect it unlock and get me to home screen. But instead I have to make a press, which takes me to finger sense screen and now if I make soft touch, it takes me to home and the secondary is inputing PIN.
- I requested my friend to unlock my phone, and to my surprise it didn't take him to finger sensor screen or to the PIN input screen, rather it took him directly to home screen.
So am really confused with its functionality, can someone help me to clarify.
So far below are the issues that I faced
-phone heats up, while charging, while just watching video on YouTube for just few minutes.
-battery drains fast.
-finger sensor doesn't seems to solve the purpose. It makes me to question, what's the point having fingerprint sensor.
Help me clarify
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Can someone from Sony please respond?!! This is a serious issue which needs attention.
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Hi,
@AnP155 I'm sorry to hear this. If you can create a bug report and send it to me I can forward it internally for investigation.
To do this:
- Go to Settings > About phone > Build number, tap 7 times on the build number.
- Go back and select Developer options then turn on "USB debugging".
- Select Logger buffer size and change it to "4 M"
- Restart your phone, then replicate this
- Go back to Settings > Developer options, select "Take bug report".
When the report is ready you will receive a notification. Tap the notification to share it. I suggest you upload it to Google Drive and then choose to share a public link to the upload and include the link in the PM.
@Elang You should only have to press the power key once, in order to wake the device. After you have pressed the power button to wake up your device simply keep resting your finger on the key without pressing it again and the device should unlock. If you press too hard, your fingerprint may be distorted.
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