Xperia xa hanging issue - PLEASE SOLVE 😞

[Shiva1001]

Whenever i open mobile data the phone gets hang while the message come Nd it automatically goes to locksreen and screen got black (off) for a while..
Please solve thiz issue 😞😞

[Jake-SonyXperia]

Hi @Shiva1001,

I am really sorry to hear about these issues. 

In this case, the problems you have may be related to third party applications. I suggest first booting into Safe mode to see if the issues are continuing.

I have supplied a link below that will supply instructions on how to access Safe mode.

Safe mode

Let me know how you get on.