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WH-1000XM3 sound from only one ear when turned on
Hi.
My WH-1000XM3 headphones only have sound on the right earcup when the power is turned on.
I don't think it is a hardware issue with the left side, as when they are plugged in with the headphone jack both sides work for audio. However if I turn the headphones on for noise cancellation, sound is lost in the left ear again (whether using bluetooth or aux).
I have tried multiple factory resets and it doesn't solve the issue.
Any help would be appreciated - thanks!
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Hey there,
This might be a far-fetched idea, but did you possibly choose mono instead of stereo? You might want to check that, and also test it with different devices.
Hope it helps.
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Where is it even possible to choose mono. My own WH-1000XM3 headphones have the same problem as the OP's, unless I use a wired connection in which case both sides work perfectly, so I know it isn't a fault with the left speaker. Please advise what steps I need to follow to fix this problem which effectively renders my headphones a single mono earpiece when connected via bluetooth. I have performed numerous factory resets and connected to various devices with no joy.