VAT refund problems

[1DissatisfiedCustomer]

I recently bought a Sony tv and there wasn't a European Guarantee Information Document enclosed. I phoned the helpline on the 'Get the VAT-back with Sony' brochure and Adil told me that the till receipt was the European Guarantee. This seems logical as we are in the EU. However, I have been informed that my claim has been rejected, even though I put a note on the form and the call reference number.

I phoned the helpline this morning and I have been told to send a letter giving the details. As I only have 28 days to appeal, concidering possible postal delays due to bad weather, and the fact that I have explained the situation over the phone, and been unable to speak to a team leader as requested, and put the information in writing on the application form, what can I do?

Does anyone know that the elusive European Guarantee Information Document looks like and can Sony send one to me so that I can send it to their promotion company in order to claim my VAT back?

As you can possible guess, I am a very dissatisfied customer!

Q

[sasunda33]

Hi

No news on my refund either. Private message sent and no response. We are now past the 31st Jan deadline. I have seen some comments in this forum about writing to Watchdog or a consumer organisation. Have to wait and see if Sony is interested in addressing the problems some of us are facing or just not take note of this.

I would not be surprised if nothing is done as I have had problems with Sony in the past and they did nothing about it. Not even a letter for courtesy.

Sampath Sundar

[Blencogo]

If you look at the dedicated website here: -

http://www.sony.co.uk/hub/1237479399273

you can see the full range of products that actually qualified for the VAT-Back Promotion.

I do hope ALL websites, retailers and salesmen were100% honest about this!

[sasunda33]

Hi

The camcorder I bought was certainly on the list. I even cross checked the prodcut code on the VAT form/website. My problem is I have not heard from Sony. Looks like my form along with my receipt and the guarantee are now well and truly lost.

Cheers

Sampath

Message was edited by: sasunda33

[Blencogo]

As Lee has said above, you can send him your story by PM and he will investigate.  Click here: -

PM StartTheCar

[sasunda33]

Hi

Sent a PM last week with the details. Hope to hear soon.

Cheers

Sampath

[StartTheCar]

Ok, as of now, I am 100% up to date on my Vat-Back PM's

Best regards
Lee

[AmoraBN2]

PM sent to Lee

[sylke123]

Hi Lee,

I sent my claims, receipts & EU guarantees on the 24/12/2010 , while I expected some delay being sent at Christmas I have still not heard a word from Sony vat back,it was all sent recorded delivery. Please can you help with this? Thank you

Kind regards

Sylvia Hale

PS. I have just tracked my delivery on the post office website & it was delivered on the 12th January 2011

Message was edited by: sylke123

[ianagray]

sony received my claim form on the 8-1-11. I also expected to wait, but would like to be informed how long for.

regards,

being patient for now,

  Ian

[phooeyman]

Sony received mine around 12th Jan 2011 nothing as of yet pm'ed startthecar hopefully he can help. See this being another hoover flights scam and watchdog having a field day with Sony..