Xperia M2 replacment no google services

[abysmal1]

After wating 7 weeks for a replacement phone, i finaly recieved it today.

Turned it on and there is no google services and no web browser on it.

I have looked in the app draw, it not there, not disabled or turned off, its not there.

Software is up to date, i have been through the pc repair tool, alls fine apparantley.

What is going on with a company the size of sony, that can be so incompetent?

Absolutely shocking service, im only 9 months into a contract and its taken 7 WEEKS TO GET A REPLACEMENT THAT DOESNT WORK!

Contacted live chat, send it in for repair.

You couldnt make this up!

Is there anyone on here that can suggest what is wrong with this so called brand new replacement unit without having to send it back and wait another 7 weeks without a phone im paying for evey month?????

[Thommo]

Some say it may be void some say not - I'm in the not camp as your bootloader isn't unlocked and doesn't need to be - All we are doing is installing the firmware

So if you want me to do this then install Teamviewer then send me a private message with your ID and Password then simply have a note pad open so I can let you know when and how to connect your phone

[abysmal1]

pm sent

[Thommo]

Replied as it says password invalid or you have disconnected

[Thommo]

Well that's a happy member - Enjoy Google

[abysmal1]

All working fine, many thanks for you help mate.

[Thommo]

No problem

[f1noble15]

Hi guys, I'm having the same problem, my sony xperia z1 has no google services or browser! Any ideas? Thanks in advance