Xperia M interupted update problem

[IanHathaway]

I have a Sony Xperia M (C1905) and recently left it updating from my laptop but unfortunately my laptop decided to shut down to do an automatic update while I was gone.  It will no longer function ... I can turn it on and the Sony logo appears but then I'm just left with a backlit black screen and I can't turn it off again ... the only way I can restart it is by removing the battery.  Lots of help needed ... Thanks

[Hampus]

Hi Mavryk,

If the phone won't power on correctly, you will not be able to back up any data. It's always recommended to back up the data before you perform a software update since the update can fail if the computer dies for example.

[sadikdm]

i have the same problem, but couldn't find the start support tab on the pc companion,   

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@Hampus wrote:

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

I'm sorry to hear that the update failed on your Xperia M. I suggest that you perform a software repair on your unit via PC Companion. You can find PCC att the following link:
http://www.sonymobile.com/global-en/tools/pc-companion/

In PC Companion you press start on Support Zone > Start on Update the phone/tablet software > Repair phone/tablet (the blue clickable link in the message) > Follow these steps without having your device connected to the PC.

Follow the instruction that appears in the program and do not connect your device until this guide tells you how to connect it.

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@Hampus wrote:

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

I'm sorry to hear that the update failed on your Xperia M. I suggest that you perform a software repair on your unit via PC Companion. You can find PCC att the following link:
http://www.sonymobile.com/global-en/tools/pc-companion/

In PC Companion you press start on Support Zone > Start on Update the phone/tablet software > Repair phone/tablet (the blue clickable link in the message) > Follow these steps without having your device connected to the PC.

Follow the instruction that appears in the program and do not connect your device until this guide tells you how to connect it.

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[souruxperia]

I don't have computer at home my problem is same as in Hathaway it is showing Sony logo a long time after update

[Uliwooly]

@souruxperia

I'm sorry to hear that, I got your message, you need to borrow a computer or contact your Local support to get it to boot again.