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help to download SUS

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veena_muraly
Visitor

help to download SUS

plzz help unable to download SUS Slightly_frowning_Face please share exact link
1 ACCEPTED SOLUTION

Accepted Solutions
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_alexdon_
Expert

You may need to perform a software repair using PC companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

alexdon

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5 REPLIES 5
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_alexdon_
Expert
veena_muraly
Visitor

i was updating my phone suddenly power cut and when i start the phone it stick on "SONY" displaying and i m trying to resume the process.

After dat i switch on my computer after power came back but pc suit not detacting my phone for update or repair what should i do now Slightly_frowning_Face 

help

profile.country.RO.title
_alexdon_
Expert

You may need to perform a software repair using PC companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

alexdon
veena_muraly
Visitor

thank you sooo much:smileyhappy:

Tags (1)
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_alexdon_
Expert

Anytime.

alexdon