Dear service team,
since i've talked for about six hours to your various call centers in germany over the last few days, I feel the need to write something here.
I bought an 40EX725 3D TV late last year and i was hoping to get a television set that allows me to watch 3D-Blu-Rays. Unfortunately it was - and still is - very difficult to buy the appropriate 3D-glasses due to shipment shortages. So I couldn't try the 3D function of my new TV until last week. I was shocked. "Clear, smooth 3D and 2D picture quality" says your homepage. What I saw was far from clear. Even your employees at the technical support hotline admitted that this isn't correct and that these TVs can not display 3D images without showing double images. In fact this TV wasn't even able to display the OSD correctly in 3D mode. So your statement on your homepage is simply a lie and i feel betrayed.
Now, after several hours on the phone and a lot of discussion, I get the feeling, that Sony tries to postpone a solution. All I want, is my money back because I don't want to invest round about 1000 € in a TV set, that isn't able to do, what you promised.
Most disappointing is the fact, that I trusted the brand Sony and even invested more money just to get one of your products. Now I have to revise my opinion. Other brands are able to ship TVs at lower prices wich keep their promises concerning 3D.
I know that this is the international Facebook Page for Sony and that I am writing to the wrong persons. But since Sony Germany has no comment function allowed on their Facebook Page I just leave my message here.
Sincerely,
a former customer.
