PRS300 unauthorised reader

[ailaxto]

I am trying to download books onto my PRS300 and keep getting a message to say that the computer is not authorised and yet adobe additions say the computer is authorised.  I have uninstalled and reinstalled the software for the reader but still no joy.  It says there is no licence to view or authorised to another. Can anyone help?  Easy jargon please or step by step!

[specialist-convergence · Accepted solution]

Hi, I would check in Reader Library what is showing under Help/ About, its should show the registered e-mail address, and it should say 'This Computer is authorised for Aobe DRM protected content, if is says not authorised you would need to download a book via Reader Library to establish a link to your Adobe log in

[ailaxto]

Hi, thanks for your response.  Yes I have done this and it is authorised to my email address.  Not sure the next steps to take.  Any suggestions where I am going wrong?

[joaupton]

Did you solve your problem as I am experienceing hte same difficulties even though my email is also correct and authorised

[specialist-convergence]

Hi

Are all previous books opening ok on Reader and PC?

are you using the same PC or has this changed?

It may be worth doing a hard reset of the Reader and re-authorise it via ADE and try again.

　

• 1.Push reset
  
• 2.Slide the power switch
  
• 3.Hold "direction down" button and "0" button down for ~30sec when device is starting up
  

[jjcoch]

What do I do nextand does this delete the books on the reader?

[Thalamus.]

Hi jjcoch

welcome to Questions & Answers..:smileyhappy:

I see you've solved your problem in this thread..

[ailaxto]

further to your earlier response to another user I did a hard reset of my PRS300 and am able to open previous books I have bought but not my most recent ones.  It is still saying not authorised to view or failed.   Where am I going wrong?  Should I just give this up and buy some more and try and download these to see if they work OK?  

[cabarne47]

I have changed my PC i originally put the reader on a Mac but now have a Pc and every time I try to drag and drop books that I have brought it says the the reader is authorised to another user

How do I get it registered to my PC

[Briansenior]

I have exactly the same problem with my PRS-650 so if anybody knows how to solve I would be grateful. I have also changed my email address so that probably doesn't help.