Share your experience!
I am totally and utterly disillusioned with my ereader. I've had to return it for repair to Sony once, which was a life-sapping experience in itself. And now it simply won't download books from the Reader library, I've tried all the suggestions, resetting, etc. to no avail. My friends with Kindles have no complaints at all so I've decided to jump ship. Good luck to the rest of you.
Reader library is rubbish, try using Calibre, or even Adobe Digital Editions.
I've never managed to persuade Reader library to recognise my PRS-350 for more than a few minutes, but it works happily with the other software.