An unsupported model by this updater is connected.

[wangyijie]

Hi there, I've got a problem with my Sony Reader PRS-T2 recently when I wanted to update its firmware. My PRS-T2 works normally and when I connect it to the computer after I run the updater, it says: An unsupported model by this updater is connected.

I'm 100% sure that I'm using a PRS-T2 and a PRS-T2 updater. I've tried to restart the updater several times but nothing changed. I am currently using Windows 8 on my computer but I've also tried it on a computer with Windows 7 with no result. I tried to initialise the reader by choosing the Format option in its preferences, and I connected it again, still unsupported. Last time I succeeded to update it but I was using a Mac and an updater for Mac to do this.

Thanks for any help!

Message was edited by: wangyijie

[carpetmojo]

Just picked up on this - did you purchase the device in UK ?

It may be that if it came from outside Sony UK/EU areas it won't be recognised here ... although I'm not aware that this is the case.

I see you haven't had any replies so far - not a good sign I'm afraid ...

Always worth contacting Sony Support - and have you tried the search facility on this Forum ? That's definitely worth a crack.