Hi @HannahEd01, further Alexa woes,
My TV is named "Living room TV" (lower case "r") , unfortunately Alexa has also discovered both "Living Room TV" (upper case "R") and "TV" which were, in order, the original TV name, followed by one I tested when I didn't realise there were issues.
I tried removing these two entries from Alexa but they come back every time Alexa does a discovery. I have tried disabling them, but regardless of this, Alexa still recognises them when I speak to "her". "She" will no longer control "Living room TV" (lower case "r") as "there are more than one device named "Living room TV" (any case "r"!!). Kind of pointless having a disable function if Alexa continues to recognise the devices.
I had two Sony accounts, one on my hotmail email address and the other on my gmail email address, historically due to there being several Sony services over the years. I deleted the hotmail one a few weeks ago as none of my purchased products were associated with it.
The issue was, I figured, that the Alexa app was auto-signing into my old Sony (hotmail email address) account and finding the old device names (this account has been deleted about three times now). So, in order to get the skill to sign into the correct Sony (gmail address) account, I disabled the "Sony's TV" Alexa skill, cleared the Alexa app cache and deleted cookies on Chrome (browser). Subsequently it let me sign in via my gmail address and set up the "Living room TV" (lower case "r") device. All good thinks I...
Nope... Alexa has also pulled through "Living Room TV" (upper case "R") again (no "TV" this time), so I can only guess, this naming is also linked to my Sony (gmail address) account.
This is driving me crazy, something so simple should not be so much hassle to fix. How do I get rid of that old ghost entry?
Cheers
Mog
