Xperia 10 v notification and phone voice delay

[Geza003]

I have an issue with phone calls on my XPERIA 10 V. When someone phone me, the phone is ringing, but the call screen doesn’t appear instantly, just after a few seconds. And while I accept a call, the sound of the call delays too. (not only the phone notification delays, but this is the most irritating)  How can I solve this problem?

Thanks for help! 

[TheMaze]

Hey @Geza003 

You can try clearing the caches for the phone app.

If this didn't resolve it, you can try the troubleshooting steps here: https://www.sony.co.uk/electronics/support/mobile-phones-tablets-mobile-phones/xperia-10-v/articles/...

[Geza003]

Hi @TheMaze

Thanks for your reply. I’ve tried to clearing the caches for the phone app but the problem didn’t solved. I also try other phone apps, restart the phone, change SIM card (physical and eSIM).

[SatoruGojo]

Hey @Geza003, you can try performing a software repair, make sure to backup your data first. 

[Geza003]

Hi @SatoruGojo. Thanks for your reply. My computer doesn’t support Xperia companion app (it’s a very old Windows 7 PC) so i can’t do a software repair. And my phone is less than a half year old, do you really think that the hard reset software repair is the only way to solve the problem?

[SatoruGojo]

@Geza003, it should resolve the problem yes, you need to try it first anyway too before seeking support from the support team. You can try to use a friend's PC or laptop as an alternative.

[Geza003]

@SatoruGojo, thanks for your help. But after the latest update, it seems like every problem solved.