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Sony Xperia 1ii Can't make or receive calls

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Cheezpie
Explorer

Sony Xperia 1ii Can't make or receive calls

Any help? 

I have a Xperia 1 ii and have 2 issues with it.

1. after being switched off over night. When switched back on it cannot make or receive calls. Received calls DO NOT ring, just go straight to missed call message. When trying to make a call, the call just ends before ringing. I have to reboot the phone to get it to work correctly.

2. When calls do get through, I cannot answer the call, I cannot reject the call, all I get is a white screen for a few seconds then it returns to the call. I cannot do anything with the phone other than restart the phone to get it out of the call. I have noticed that even though the caller has hung up, my phone is still stuck in the call ringing.

Solutions tried so far, factory reset, I have returned the phone and got a replacement and the 2nd phone is doing exactly the same. I have a new sim card. I am with O2 if it makes any difference.

10 REPLIES 10
Piscie
Community Team

Hey @masshead, it actually seems to be a SIM card related issue not a phone issue, have you tested the same SIM card with any different phone to confirm?