topic Re: Rif.: Bravia KDL-55W802A - Tuners are greyed out during initial setup in Other TVs

Bravia KDL-55W802A - Tuners are greyed out during initial setup

vyterich — Mon, 26 Apr 2021 11:44:09 GMT

Hi!

I got a used Bravia KDL-55W802A and during initial setup I cannot start searching for channels because the buttons are greyed out. Also after setup I cannot start a search on both analogue and digital tuners.

The system does not report any technical issues with the tuner and starts normal.

Any ideas? I could not find any hints in the documentation how the tuners could be disabled.

The system was installed in a company and was only used with a pc connected - so watching TV was not used there.

Best regards, Roman

Rif.: Bravia KDL-55W802A - Tuners are greyed out during initial setup

rooobb — Tue, 27 Apr 2021 09:58:41 GMT

Check better the TV code in the rear of the set, it may be a business model that doesn't have tuners at all (it should not start with KDL)

Rif.: Bravia KDL-55W802A - Tuners are greyed out during initial setup

vyterich — Tue, 27 Apr 2021 14:12:34 GMT

Hi!

Checked the TV Code on the rear and it´s definitive KDL-55W802A.

May an activated hotel mode be the reason for this behaviour? I tried to activate and deactivate hotel mode by pressing i+, mute, vol- and power on the remote but nothing happens.

Rif.: Bravia KDL-55W802A - Tuners are greyed out during initial setup

rooobb — Tue, 27 Apr 2021 14:17:43 GMT

So it's a consumer product, it could also be the hotel mode, but I don't know the actual way to exit it and I don't think is so easy

Re: Rif.: Bravia KDL-55W802A - Tuners are greyed out during initial setup

Joe_Dohn — Tue, 27 Apr 2021 14:21:08 GMT

Have you tried to tune channels outside of the initial setup option?

Re: Bravia KDL-55W802A - Tuners are greyed out during initial setup

Joe_Dohn — Tue, 27 Apr 2021 14:22:19 GMT

The Help Guide/i-Manual shows how.

Re: Rif.: Bravia KDL-55W802A - Tuners are greyed out during initial setup

vyterich — Tue, 27 Apr 2021 14:24:19 GMT

Yes, when I go to the menu an choose "settings", "digital settings" the device says "Function not available".

Re: Rif.: Bravia KDL-55W802A - Tuners are greyed out during initial setup

Joe_Dohn — Tue, 27 Apr 2021 14:44:17 GMT

Have you tried pressing the Analogue/Digital button on your remote?

Re: Rif.: Bravia KDL-55W802A - Tuners are greyed out during initial setup

vyterich — Tue, 27 Apr 2021 14:54:01 GMT

Yes, nothing happens.

Re: Rif.: Bravia KDL-55W802A - Tuners are greyed out during initial setup

Joe_Dohn — Wed, 28 Apr 2021 10:57:58 GMT

Have you tried updating to the latest software or restoring factory settings?